Shipping policy

SHIPPING:

Please watch for your shipping confirmation email.  You will be provided with a tracking number in your shipping confirmation email.

Once you receive this confirmation email, you have 14 days to contact us regarding a failed delivery.

Failed Delivery.  If you do not receive your delivery and contact us within 14 days from the date of your shipping confirmation email to notify us that the shipment wasn’t received, we will not be able to cover you within our return or exchange policy.

(See below for our policy regarding failed delivery due to providing inaccurate delivery or contact information at the point of purchase.)

Once the package has been delivered, we have no further liability unless the contents were damaged before or during shipping.

Customs Charges or Additional Fees are Your Responsibility. Fixe Beauty is not responsible for any additional shipping or customs fees added to your order. With international shipping, this may happen. If you are not familiar with customs fees and charges, please contact your local post office or customs office for more information. If customs fees or additional shipping or other charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. 

DELIVERY CONFIRMATION

Accurate Information Required. It is your responsibility to provide accurate information at checkout – including your name and mailing address, as well as any additional contact information that will support the delivery of your package. We will not be liable for any errors entered at checkout. If you do not provide accurate contact information, including a telephone number, we will not be responsible for a failed delivery or delivery attempt and you may incur additional charges (including shipping or return charges).

To be clear, you bear sole responsibility for a failed delivery or delivery attempt, and any additional charges that accrue as a result of entering inaccurate shipping and contact information.

DISCLAIMER: Liability for Lost, Stolen or Misplaced Packages. Once you have been provided with a tracking number via email or text confirmation, we will no longer be liable for any lost, stolen or misplaced packages. It is your
responsibility to be available for the delivery of your package.  Please contact the delivery company for any questions regarding shipping.